Return, Refund & Cancelation Policy

What is your return/refund policy?

Because of the intimate nature of the items we sell, and for sanitary purposes, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

What if an item is defective?

If an item is found to be defective within 90 days of purchase, we will replace it with the same item. Please click here to contact us, to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.

When emailing about a defect, please state the following information: your order number, with your name and the nature of the defect, and attach some photos if possible. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge.Our email address is info@ctstore.us.

Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

Cancelations

Orders that are canceled by the customer after being shipped will incur a 20% restocking fee. We will refund the 80% of the amount of the ordered products. Shipping costs are not refundable.

If you need to cancel your order, please contact us as fast as you can. If we have not processed your order we could cancel it without costs.

Refunds

A refund will be made in the same form of payment that was used to make the initial purchase. On order cancelations we will process the refund when we get the order back.

Exchanges in case of shipping damage
If item has been damaged during the transit, we will replace it at our expense. In case no replacements are available, refund will be issued. Please note, an insurance claim will be filed by the suppliers however it is important to contact us within 3 days to send proof of damages. No exceptions. No refunds or replacement will be issued if proof of damage is not provided. If you detect visible physical damage or missing items, refuse the package.
Contact us immediately if damage has been detected.